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Returns & Exchanges
Return Policy
Know More. Boat More. Get More. We understand from time-to-time purchases may need to be exchanged or refunded. Our return policy is intended to ensure your satisfaction for your next project or adventure!
If for any reason you are dissatisfied with a product, return it within 60 days for a no hassle exchange or refund.
Return Requirements:
- Returns refunded to the original form of payment must be accompanied by proof of purchase, in original packaging, and new condition.
- Returns without receipt must be in the original packaging and will be processed at the lowest sale price plus applicable sales tax. Such items may be exchanged for the same product or refunded in the form of a West Marine gift card.
- West Advantage Rewards Members' purchases do not require a receipt for a refund or replacement.
Special Order Returns:
- Special Order returns are subject to a 20% restocking fee
West Marine Brand Products:
We stand behind our West Marine branded products. If you are dissatisfied with a West Marine brand product, simply return it to us and we will either replace it or issue a credit. No Hassle. Guaranteed.
Returns are not accepted on:
- Customized products: boat covers, cut lengths such as line, wire, or chain
- Gas, electric and trolling motors
- Items that are registered: boats, EPIRB, PLBs, Class B AIS, and life rafts
- Appliances, air conditioners, and generators
- Previously installed products
- Used gas cans, macerator pumps, or toilets cannot be returned to retail locations for health and safety reasons
- Products covered by the manufacturer's warranty should be returned to the manufacturer for replacement or repair.
Returns to a Store
Need help finding a West Marine store in your area? Check out our Store Locator
Returns Direct to West Marine
For domestic returns, please contact a West Marine Customer Service agent through LIVE Chat
Refund Methods
Returns made within 60 days of purchase will be refunded to the original form of payment or West Marine gift card if requested.
Refunds to debit cards can only be issued cards with the MasterCard or Visa Insignia. For all other debit refunds, a git card will be issued.
Cash purchases over $100 may be refunded to West Marine Gift Card or West Marine company check.
Product Protection
West Marine has now partnered with Extend™ to offer Product Protection on select products, available in 1, 2- or 3-year terms. These plans provide comprehensive coverage that begins where the manufacturer’s warranty ends, protecting against product failure. Unlike standard manufacturer warranties, Extend™ also offers accidental damage coverage on select plans starting from the date you purchase Product Protection.
Filing a claim with Extend™ is simple and hassle-free, whether done online or through their call center. Here’s what West Marine customers can expect during the replacement process:
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The Customer provides identifying information to Extend, such as a contract ID or email address.
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Extend verifies Product Protection coverage by confirming:
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The plan is active
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The claim date falls within the plan’s coverage period
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The Customer answers a few quick questions to help determine the issue and file a claim.
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If the claim is approved, a gift card will be issued within minutes to the Customer for product replacement.
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Throughout the process, Extend stays in close communication to ensure the Customer receives timely and satisfactory support.
*For Customers who purchased a Plus Plan prior to 5/12/2025, your plan is covered through Guardsman. Please contact Guardsman.com to submit a claim or call 800.516.0195 to reach Guardsman Customer Service. For additional service, contact a West Marine Customer Care representative through our LIVE chat.